Return & Shipping Policy

Order Processing

All orders are processed within 3 business days after payment has been successfully received. Orders are not processed, shipped, or delivered on weekends or public holidays.

If we experience a high volume of orders or unforeseen delays, processing times may be extended. If this occurs, we will notify you as soon as possible.

Shipping

Once your order has been processed, it will be shipped to the address provided at checkout.

• Processing Time: Up to 3 business days

• Estimated Shipping Time: Delivery may take up to 16 business days depending on your location, shipping carrier, customs processing (for international orders), and other factors beyond our control.

Please note that shipping times are estimates and are not guaranteed.

Tracking Information

Once your make a purchase, you will receive a confirmation email containing your tracking information.

Returns

We want you to be satisfied with your purchase. If you receive a damaged, defective, or incorrect item, please contact us within 14 days of receiving your order with your order number and photos of the issue.

To be eligible for a return:

• The item must be unused and in its original condition.

• It must be returned in its original packaging.

• Proof of purchase is required.

Items returned without prior authorization may not be accepted.

Non-Returnable Items

The following items cannot be returned:

• Items marked as final sale.

• Gift cards.

• Personalized or custom-made products.

• Products that have been used, worn, or damaged by the customer.

Refunds

Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund.

If approved, your refund will be issued to your original payment method within 5–10 business days, depending on your payment provider.

Original shipping costs are non-refundable unless the return is due to our error.

Lost or Delayed Shipments

We are not responsible for shipping delays caused by carriers, customs, weather conditions, or other circumstances outside of our control. However, we will do our best to assist you in locating your package.

Contact Us

If you have any questions regarding your order, shipping, or returns, please contact our customer support team through the contact information provided on our website.

info@tryfenty.store